一站式叫号服务及配套管理模式在医院财务中的管理和运用——以十堰市人民医院为例

The Management and Application of One-stop Clinic Calling Service and Supportive Managing Mode in Hospital Financial Affairs——Take Shiyan People's Hospital as an Example

随着社会主义市场经济体制的不断改革,卫生行业间的竞争呈现多元化的格局,医院既要提高医疗业务水平适应市场需求,又要提高服务质量以保持医院的可持续发展,医院财务管理和服务水平的滞后,也必将影响到医院健康、快速的发展。如何根据地市州级医院实际情况,将一站式服务、叫号服务、绩效分配、优质服务规范及考核机制有机结合起来,在财务收费、结算窗口得到运用,更好地服务于患者,是财务管理人员长久思索的内容,也是创新服务模式,优化服务流程,提高服务档次,创建人医院服务品牌的新举措。

As the continuous reform of social marketing economy,multiple competitions arise among medical institutions.Hospitals should enhance their medical service quality to adapt to the demand of market and meanwhile keep the sustainable development of hospitals.The backward status of hospital financial management and service quality definitely hinder the healthy and rapid development of hospitals.It is a long term task and a new implantation of hospital financial managers to comprehensively combine one-stop service,clinic calling service,performance allocation,service regulation,and performance appraisal system,and apply those services to the financial chargement and settlement of accounts,in order to better serve patients.