组织中的认知信任和情感信任及构建机制

Cognitive Trust and Affect Trust in Organization and Building Mechanism

员工和管理者间的信任关系既包含了理性交换的成分,也包括情感认同的成分,因而可以分为认知信任和情感信任两种。论文通过对组织信任的认知和情感维度的对比分析,发现认知信任和合作绩效之间存在"∩"的曲线关系,而情感信任则一直对合作绩效产生积极的影响。随着环境的不确定性、机会主义和有限理性,情感认同对于员工和组织间的关系将日益重要。人际网络对认知和情感信任具有重要的影响。陌生人网络更容易建立认知信任,而熟人网络更容易导致情感信任。在此基础上,论文提出了从家长型、层级型向高参与型组织的变革建议。

Organization turst between employee and managers includes social exchange and affect cognitive,and then can be divided into cognitive and affect trust.The paper contrasts the affect trust and cognitive tust,and finds that the relationship between cognitive trust and cooperative perofrmance is ＂∩＂curve, and affect trust positively affects cooperative perofrmance.With the dynamic enviroment,opportunity,and limited ration,it is important to develop affect trust.Social network affect cognitve and affect trust.Neutral network easily build cognitve trust.However familiar network influce affect trust.Then,the paper introduces the advice to tranform centralizaion,bureacuracy to high involvement organizaiton.