1Likert RA.A technique for the development of attidue scales.Educational and Psychological Measurement.1952,12:313-315.
2Ray Fitzpartrick.Survey of patient satisfaction:I-important general conditions.BMJ,1991,302:887-889.
3Lynne Mille Franco,Sara Bennett,Ruth Kanfer.Health sector reform and public sector health worker motivation:a conceptual framework.Social Science &medicine,2002,54:1255-1266.
4Kaldenberg DO,Regrut BA.Do satisfied patients depend on satisfied employees? Or do satisfied employees depend on satisfied patients? The satisfaction report newsletter.Volume 3.South Bend,Ind:Press,Ganey Associations Inc,1999.
5Tzeng HM,Shake Ketefian,Redrnan RW.Relationship of nurses' assessment of organizational culture,job satisfaction and patient satisfaction with nursing care.International Journal of Nursing Studies,2002,39:79-84.
6Haas JS,Cook EF,Puopolo RL,et al.Is the professional satisfaction of general internists associated with patient satisfaction? J Gen Intern Med,2000; 15:122-128.
7Syptak JM,Marsland DW,et al.Job satisfaction:putting theory into practice.Family Practice Management.October,1999.
8Katz A.Better outcome means more job satisfaction:pilot project in Winnipeg and Halifax to enhance physician-patient communication.Can Fam Physician,1999; 45:218-220.
9John O' Malley.Smart thinking for challenged health systems.Marketing Health Services,2002,2(22):24-28.
