论现代化图书馆读者工作与服务技巧

Discussion on Modern Library's Reader Service Work and Service Skills

论述了微笑服务在读者工作中的必要性,介绍了在读者工作中如何运用文明语言,指出了熟练掌握图书馆各种服务技能的具体措施。

This paper discusses the necessity of smiling service in library＇s reader service work,introduces how to use uncivilized language in reader service work,and puts forward some concrete measures for being proficient in various service skills of the library.