5Mistakes a Security Vendor Made in the Cloud

MISTAKE 1: Updating the SaaS product without telling customers or letting them opt out Customers using a particular version of the SaaS product were caught unaware when the vendor decided to roll out a

MISTAKE I： Updating the SaaS product without telling customers or letting them opt out Customers using a particular version of the SaaS product were caught unaware when the vendor decided to roll out a new version through the cloud. It was done in a way where, at the moment of the upgrade, any new endpoint that was added to be managed automatically got the new version. Customers were not asked or notified, and were forced into a mixed-version environment as a result.