运用ITIL助力铁通提高IT系统运维水平

ITIL Helps China Tietong Improve IT System Operation and Maintenance

文章讨论了运用ITIL理论在铁通网络管理及IT系统的运用情况。文章从电信企业IT系统的应用发展、ITIL基本理论介绍、电信企业IT系统面临现状、ITIL的应用思路及使用情况三个方面介绍了铁通的IT运维概况,对比分析实际与理论,提出了在当今电信企业深刻变化的大趋势下,应继续跟踪最新的IT管理理念,应理论联系实际,不断完善自身的IT运维管理。

This article discusses the application of ITIL in the CTT network management theory and the implementation of IT systems.with the introduction of IT systems situation in telecom operators,ITIL theory and application in telecom operator,this article discusses the case of IT system in China Tietong＇s operation and maintenance.By comparasion and analysis of the practical and theory,it put forward suggestions for improving operators IT operation and maintenance management.