面向客户体验的移动数据网络的测量分析系统及其应用

Measurement & analysis system and its application in mobile data network for customer experience

随着数据业务的丰富,现有的移动数据网络指标无法直接反映用户感知,必须建立面向客户体验的网络测量分析系统,从而有效刻画用户的业务感知.以流媒体业务为例,利用面向客户体验的网络测量分析系统,通过建立网络测试指标和客户感知指标之间的对应关系,探讨了基于客户体验的移动数据业务的的评测及进一步的优化.

With the diversification of data service, existing mobile data network indicators cannot directly reflect users＇ perception. Innovative network measurement and analysis system need to be established to describe customer service experience efficiently. We proposed a measurement ＆ analysis system for customer experience in this paper, and applied it to streaming media service. The customer experience can be evaluated and further optimized through relation analysis between test indicator and customer perception.