某企业医院供需双方反应性调查与分析

Investigation and Analysis of the Responsiveness of Supply and Demand in Enterprise Hospital

目的通过对企业医院供需双方反应性水平的测定,改善和提高企业医院服务能力、扩大企业医院服务能量,提高工作人员的服务品质,满足患者多层次、多样化的医疗卫生服务需求。方法采用关键知情人物调查问卷对医务人员和就诊人员248人进行面对面现场调查,并对调查结果进行统计分析。结果该企业医院反应性水平指数为7.198分,医务人员反应性指数为7.135分,就诊人员为6.586分。在反应性8个部分打分中,社会支持网络分值最高,为8.495分,其次为保密性,为7.849分;及时性、自主性、选择性和基础设施质量分值较低,基础设施质量最低,为5.575分。供需双方在自主权、选择性、沟通和基础设施质量方面评价有统计学差异,表明在认识上二者有差异;在保密性、尊严、及时性和社会支持网络方面没有统计学差异。结论在满足基本医疗服务的前提下,企业医院应转变观念,开展人性化服务;努力倡导人文精神,实现医患和谐与理解,使患者得到实实在在的好处,也使医院在激烈的市场竞争中立于不败之地。

Objective By horizontal admeasurement of pair of enterprise hospital supply and requisitioning parties reactiveness, improve enterprise hospital service ability , the service capacity expanding the enterprise hospital, the health and medical community improving service of the staff member quality, satisfying patient multiple echelons , the diversification serves need. Methods Adopt key to know the facts the personage investigation questionnaire carries out face-to-face field survey on the medical personnel and the personnel 248 people who sees a doctor, and carries out statistic analysis on result. Results Be the horizontal enterprise hospital reactiveness exponent＇s turn to be 7.198 mark, the medical personnel reactiveness exponent divides 7.135, the personnel who sees a doctor divides 6.586. In reactiveness eight parts marking, society supports a network to be allotted value most highly, 8.495 mark, is privacy protection secondly, 7.849 divides; Timeliness, autonomy, selectivity compose in reply infrastructural facilities mass being allotted value comparatively low , infrastructural facilities mass is lowest, 5.575 divides. Supply and requisitioning parties depends on decision-making right, selectivity, communicates with infrastructural facilities mass aspect valuation having statistics difference, indicates first, second on the cognition to have difference; Do not have statistics difference in the field of privacy protection, dignity, timeliness and society support network. Conclusion Under premise serving in satisfied fundamental medical treatment, the enterprise hospital responds to the service changing concept , carrying out personalization; Making great efforts to propose that the humanity spirit , realization cure trouble harmony and understanding that, makes a patient get down-to-earth benefit , also makes a hospital base self on sure ground in the hospital in fierce market competition.