低年资护士静脉输液满意度调查分析及应对措施

Investigation and analysis the satisfaction of intravenous infusion for new nurse and its countermeasures

目的:了解住院患者对低年资护士输液技术满意度情况,以提出管理对策。方法:对40名低年资护士进行10位患者满意度调查,从用物准备、仪表、操作前健康宣教、一针见血、操作后健康宣教、穿刺后患者处置、穿刺过程中沟通能力等7方面进行问卷调查,结合收集资料进行统计学分析。结果:新护士培训前后,患者在用物准备、仪表2个方面满意结果显示,差异无统计学意义(P>0.05);而在操作前健康宣教、一针见血、操作后健康宣教、穿刺后患者处置、穿刺过程中沟通能力5个方面患者满意结果显示,培训后满意情况高于培训前,差异有显著性(P<0.005)。结论:规范输液服务流程,加强个体化健康教育,以提高住院患者满意度。

Objective：To investigate the present situation of the inpatients’ satisfactory degree about intravenous infusion in order to put forward management measures.Methods：With questionnaire,an investigation was conducted in 40 new nurses who should be marked by 10 patients concerning preparation,dignified appearance,pre-operational health missions,infusion only once,health missions after infusion,disposal of the patients after infusion,ability to communicate during intravenous infusion. Results： There was no statistics sense before and after training in preparation and appearance（P0.05）.Inpatients’ satisfactory degree after training was higher than before in pre-operational health missions,health missions after infusion,disposal of the patients after infusion and ability to communicate during intravenous infusion（P0.005）.Conclusion：Standardizing transfusion service process and strengthening the individual-oriented education can be implemented to improve inpatients’ satisfactory degree.