IT服务外包从业人员知识、技能对外包绩效影响研究

A Study of the Effects of IT Services Outsourcing Employees' Knowledge and Skills on Outsourcing Performance

结合国际信息技术全球化的背景及相关理论,提出IT服务外包从业人员的知识构成要素包括IT专业知识、项目背景知识和文化差异基础知识等,技能构成要素包括参与合作、业务理解、解决问题、有效沟通等,建立服务外包从业人员知识、技能与外包绩效关系的模型,提出相关研究假设。并设计调查问卷,对西安的软件外包企业进行问卷调查,利用统计软件SPSS17.0对问卷进行了分析,分析结果验证了我们的假设,据此,提出了对IT服务外包企业人力资源部门、IT服务外包从业人员、高校及培训机构的建议。

Combining with the background of the international information and technology globalization and related theories, we propose that the knowledge elements of IT service outsourcing employees include IT professional knowledge, project background knowledge and basic knowledge of cultural differences. The skills elements include participation and cooperation skills, business understanding, problem solving and effective communication, etc. Establishing service outsourcing employees＇ knowledge, skills and performance of outsourcing relationship model, we concluded some research hypothesis. We designed questionnaire and surveyed some software outsourcing enterprises in Xi＇ an. With the use of statistical software SPSS 17.0 to analysis the questionnaire, we found the results validated our hypothesis. Accordingly, we proposed some advices for the department of human resources management of IT services outsourcing enterprises; IT services outsourcing employees, universities and training bodies.