语音信号数字处理应用与CTI技术的探讨

The voice signal process application and CTI technology

随着通信技术日新月异的发展,语音数字处理技术的不断成熟,越来越多的高科技,高智能,高效率的语音应用正逐步的渗透到我们的日常生活中去。如应用于家庭的各种IP软电话,实现了PC-PC,PC-Phone的多媒体通信。又比如在企业局域网内常见的各类电话应用:电话转接,电话会议,代接,预测式外拨,统一通信系统,呼叫中心等等。本文从这些应用的实现技术着手,深入浅出的介绍了语音通信领域的主流技术以及实现方式;并对电话电脑集成(CTI)技术进行了进一步的探讨。

With the rapidly development of communication and voice technology, more and more hi-tech, hi-intelligent, hi-effective voice applications are growing in our daily life. Such as varies IP soft-phone used in family, which implements multi-media communication both PC-PC and PC-phone. And some enterprise applications： call transfer, call conference, call pickup, predictive outbound, unified communication, call center, etc. This article introduces the trend and technology in voice communication industry by describing the implementation of real applications. Moreover, it makes further analysis in Computer Telephony Integration （CTI） technology.