“客协”2.0 关企战略合作的深圳样本

Strategic Cooperation 2.0

2010年6月末,深圳海关文体中心。在空灵的蓝调背景音乐中,嘉宾们交换着名片,低声交谈。这是一场真正的商务酒会,虽然现场布置并没有南方沿海城市那种惯有的奢华,但场面更多了宽松和热烈。深圳海关2010年＂客协＂企业大会第一次用＂以酒会友＂这种创意方式进行。郭玲霞很欣赏海关的这个创意。她每年都参加海关＂客协＂企业大会,觉得这次的形式最好,一下子拉近了大家的距离。

Shenzhen Customs took the lead in carrying out the system of Customer Service Coordinators (CSC) five years ago. The system has so far played an active role in supporting enterprises and improving customs supervision. But the system needs more improvements to catch up with the country’s rapidly-developing foreign trade and the changing philosophy of customs supervision. The CSC system has already been challenged by the current situation. Spurred by the growing business, enterprises require more personalized services from the customs. But it is not easy to satisfy all the relevant requirements due to the complexity of customs operations and the shortage of qualif ied coordinators. Shenzhen Customs has been understaffed in some way in recent years. As the business volumes continuously grow, it is hard for the customs offices in this district to categorize more enterprises as coordinators under the CSC system, though many of them have to extend working times so as to meet the increasing business demands. The best way to solve the problem is renovating the mechanism, methods and measures of the CSC system. Shenzhen Customs has started the exploration by launching the CSC Enterprises Platform which could satisfy all the demands which firms may have in imports and exports. This improves the effectivenes of customs clearance, and enhances the relations between customs off ices and enterprises. The new platform has been cheered by not only firms but research institutes. "The mechanism of this kind should be established around the country," said Zheng Juntian, the head of Public Administration School at the UIBE.