医院综合评价体系的理论依据及结果指标筛选

Theoretical basis and result indicator screening of hospital comprehensive evaluation system

阐述了医院综合评价体系构建的理论依据，运用德尔菲法并借鉴了平衡记分卡的理念，初步建立了医院综合评价结果指标体系。通过两轮专家咨询，确定从资源配置、业务流程、财务状况、顾客及社会公益、医院发展潜力5个方面对医院综合实力进行评价，同时在这5个一级指标下，还确定了二级指标13个、三级指标83个。这些结果指标的重要性、可操作性和灵敏性均得到了专家的一致认可。

The paper presented the theoretic basis for the comprehensive hospital evaluation system, and initiated the indicator system for hospital comprehensive evaluation results with both Delphi method and the balance scorecard. Two rounds of experts consultation have decided to evaluate hospital comprehensive strengths from such aspects as hospital resources deployment, business process, financial standing, customers, customers, public welfare and development potential of the hospital. Under these grade-1 indicators are 13 grade-2 ones and 83 grade-3 ones. The importance, operability and sensitivity of these indicators are accepted by experts unanimously.