基于合同网的协同SPM软件模型研究

Research on Cooperative SPM Model Based on Contract Net

以客户关系管理(CRM)软件开发为背景,针对战略合作伙伴关系管理(SPM)软件模型的设计与实现问题进行讨论。首先针对SPM软件的领域需求框架给出基于合同网的SPM软件构架,并对各个构件进行描述。重点给出适合于SPM软件的协商模型及合同网结构流程。最后根据BPEL描述框架对部分内容进行可实现性描述。

The design and implementation issues of the strategic partner relationship management （SPM） software model are discussed on the background of the software development of customer relationship management （CRM） in this paper. Firstly, contract net-based SPM software architecture is given based on the field demand framework of the SPM software with describing the various components. Then it focuses on the negotiation model of the software for SPM, and on this basis, the contract net structural processes is introduced in this article. Finally, according to BPEL describing framework, it describes some content with practicability.