摘要
本文阐述了江苏有线南京客服中心在省域客户服务体系建设中的创新与实践,从技术系统方面介绍了全省接入客服中心的业务互联途径与组网方式,从管理规范方面介绍了客户服务体系的标准化发展和管理流程创新,指出了持续改进与创新实践的重要性。
Service and innovation is a base of radio and TV operators to develop against a background of Three Network Convergence.With development of digital and interactive services and Nanjing Service Center's establishment in 2003 and expansion for three times,JSCN makes planning of provincial service center new address and construction of new generation of service system to form an advanced JSCN provincial customer service system.This paper introduces interconnection method and networking mode of provincial access customer service center,and standardization development and management process innovation of the customer service system.
出处
《广播与电视技术》
2010年第12期92-95,15,共4页
Radio & TV Broadcast Engineering
