4Executive Session on Public Sector Performance Management, John F. Kennedy School of Government, Harvard University. Get Results Through Performance Management: An Open Memorandum to Government Executives ( State and Local Version). 2001.
5Robert D. Behn. One Approach to Performanee Leadership : Eleven "Better Practices" That Can Help "Ratchet Up" Performance. Paper Prepared for The Twenty-Fifth Annual Research Conference, The Association for Public Policy Analysis and Management, Washington, D.C. 2003.
