8Karen G Schneider. My patron wrote me a letter the joy of e - mail reference [ J ]. American Libraries, 2000,31 ( 1 ) : 8 - 10.
9Mary Mclaren. Team structure:establishment and evolution within technical services at the University of Kentuky Libraries [ J ]. Library Collections , Acquisitions & Technical Services, 2001, (25) :357 - 369,