社区卫生管理岗位胜任能力研究

Study on the competency of community health administrators

目的通过对上海社区卫生服务中心管理人员的调研，探讨社区卫生一般管理人才的岗位胜任能力。方法以麦克利兰胜任力特征辞典为理论框架，设置2个基准岗位，采用行为事件访谈法和问卷调查法调研上海市19家社区卫生服务中心。结果以医务科长为基准岗位的胜任能力模型包括6个特征族、11个特征项、27个评价角度与27个典型行为描述；以社区团队长为基准岗位的胜任能力模型包括5个特征族、8个持征项、21个评价角度和21个典型行为描述。结论研究成果可为社区卫生管理人才的能力评估提供较客观的标准，也可以在制定社区卫生管理人才培养方案时起到借鉴作用。

Objective To explore the competency of community health administrators in a survey of such administrators at large in Shanghai. Methods McClelland＇s Competency Dictionary was used to set two benchmark positions, while the behavioral evem interviewing and questionnaires were made to survey 19 community health service centers in Shanghai. Results The competency model benchmarking on the head of a medical branch consists of 6 character clusters, 11 characteristic items, 27 evaluation dimensions and 27 typical behavior descriptions. The model benchmarking on the community team leader consists of 5 character clusters, 8 characteristic items, 21 evaluation dimensions and 21 typical behavior descriptions. Conclusion Findings of the survey provide objective criteria for competence appraisal of community health admini.strators, and serve as reference for formulating their development plans as well.