摘要
对住宅商品房的顾客需求结构进行了分析， 并对基于住宅商品房开发方案的顾客满意度（ Ｃ Ｓ Ｉ）
In this paper,the customer demand structure of commercial residential housing is analyzed and the idea of the practice steps of Customer Satisfaction Index Evaluation on commercial residential housing development alternatives is given.
出处
《世界标准化与质量管理》
1999年第8期11-14,16,共5页
World Standardization & Quality Management
关键词
顾客需求结构
住宅商品房
顾客满意度
CSI评价
customer demand structure,commercial residential housing,Customer Satisfaction Index
