知识管理在图书馆虚拟咨询中的应用实例

The Application of Knowledge Management in Library Virtual Reference

介绍了图书馆知识管理的内容、知识管理与图书馆虚拟咨询的关系等,用三个实例重点介绍了知识管理在北京大学图书馆虚拟咨询中的应用,并对如何深入应用知识管理提出了建议。

Knowledge management is a new management model in knowledge economy. Many libraries pay great attention on knowledge management in library virtual reference application. This the contents of library knowledge management, the relationship between knowledge man brary virtual reference. It uses three examples to highlight the application of knowledge ma Peking University Library Virtual Reference, and brings forward suggestion to the future paper describes agement and li nagement in the development.