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基于信息系统成功模型的电子政务服务质量研究 被引量:9

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摘要 服务职能已经成为当前电子政务的主要功能,但是,研究者在关注信息系统效率的时候,通常只是关注信息系统的技术层面,而不是服务质量。在不考虑服务质量的情况下分析电子政务的实施效果,很可能会产生误区。本文运用系统成功模型对电子政务的成功进行研究,指出影响电子政务成功实施的因素。
作者 孙良文
出处 《中国管理信息化》 2011年第2期60-62,共3页 China Management Informationization
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参考文献10

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