基于产业吸引力评估的上海知识服务外包产业发展对策研究

A Study on KPO Development Strategy of Shanghai Based on KAI

从知识密集型服务业和服务外包两个角度分析知识服务外包产业发展的影响要素,建立由基础设施、社会人才、行业成本、商务环境、社会法律环境等要素构成的KPO产业吸引力指标体系,并收集数据对我国12个主要城市进行评估。在此基础上,对上海发展KPO产业提出建议,包括:形成"KPO+二次外包"的服务外包产业发展战略,进一步优化知识产权环境,降低运营成本和工资成本,与北京形成差异化发展模式等。

The paper probes the key factors having an impact on outsourcing industry in the view of knowledgeintensive business service and service outsourcing, builds a KPO attractiveness indices （KAI） model consisting of infrastructure, community talent, industry costs, business environment, social and legal environment. Based on the model, the paper collects data to evaluate 12 leading Chinese city’s attractiveness to KPO, and some advices to develop KPO in Shanghai are proposed.