国际服务外包CSR问题与对策研究

Research on CSR Issues of International Service Outsourcing and Corresponding Countermeasures

伴随着国际化浪潮,国际服务外包业发展迅猛,与此同时它所涉及的企业社会责任(CSR)问题日益突出,但学界对相关问题的研究滞后。文章基于利益相关者理论与服务外包特殊行业特征,研究国际服务外包所涉及的主要企业社会责任问题,如发包方企业员工失业问题和接包方企业员工被劳动剥削问题等,并提出了相关的对策建议,如减少非自愿的失业问题,制定专门的国际服务外包企业社会责任行业标准等。

With the trend of economic globalization,international service outsourcing is developing rapidly,and its related CSR issues emerge as a result.However,so far,the related research findings are limited.This paper,based on the CSR theory of stakeholders and the special characteristics of international service outsourcing,discusses the related CSR issues such as the unemployment problem of outsourcer country,the unfair employment problem of recipient country,etc.In the end,it proposes some corresponding countermeasures to solve these problems.