临床中护患沟通的重要性及技巧

Clinical protects the trouble communication the importance and the skill

护患沟通是指护士与患者及其家属、陪护人员之间的意见、观点、情感和信息的交流与传递。随着医学模式的转变，护理模式也从“疾病护理模式”向“整体护理模式”转变，这就深刻地影响了护理工作的重点和范围。护理工作的重点从以疾病与技术为中心转变到以服务对象为中心；护理照顾的服务对象从对个体扩展到团体、社会及整个未来社会。这些转变大大地丰富了护理教育的内涵，对未来护理人才综合素质提出了更高的要求，而具有良好的人际沟通能力是诸多素质中所必备的。良好的护患沟通有利与护患关系的和谐和护理质量的提高，可以减少和防范护惠纠纷的发生，提高患者满意度。

Protects the trouble communication is refers to the nurse and the patient and the family member,accompanies a sick person to provide nursing care between personnel＇s opinion,the viewpoint,the emotion and the information exchange and the trans mission. Along with the medicine pattern transformation, the nursing pattern also ＂nurses the pattern from disease＂ to approach ＂the whole nursing pattern＂ the transformation, this profoundly has affected the nursing work key point and the scope. The nursing work key point from transforms take disease and the technology as the center to take the service object as a center; The nursing attendance service object from will expand to the individual to the association, the society and the entire future society. These transformed the big earth to enrich the nursing education connotation,will nurse the talented person to the future to synthesize the quality to set a higher request, but had the good interpersonal communication ability is in many qualities necessary. Good protects the trouble com- munication advantageously with to protect the trouble relations the harmony and the nursing quality enhancement, may reduce and guard against protects the trouble dispute the occurrence, enhances the patient degree of satisfaction.