基于模糊层次分析法的图书馆服务质量评价

Evaluation on Service Quality of University Library Based on FAHP(Fuzzy Analytic Hierarchy Process)

将模糊层次分析法(FAHP)和模糊综合评价两种方法结合起来,对图书馆的服务质量进行了定量的多因素综合评价,并结合实例说明了该方法的应用。

This paper makes quantitative multifactorial comprehensive evaluation on library＇s service quality through combining FAHP with fuzzy comprehensive evaluation,and illustrates the application of this method connecting with actual example.