群体支持系统中的自动主持人研究

Research on automated facilitation in group support systems

主持人对电子会议的成功起着至关重要的作用.由于合格主持人的稀缺性,以及人类主持人的固有缺陷,使得研究和开发自动主持人成为一项具有吸引力的工作.本研究以主意产生型任务为例,以前人总结的主持人任务为基础,提出了支持电子头脑风暴的自动主持人系统应该具备的功能,并进一步用实验评估了这些功能.用户对这些功能的评估为将来设计更加先进的自动主持人系统提供了一定的依据.同时,实验表明在GSS环境下有自动主持人支持的群体比没有自动主持人支持的群体发言更多并且能够产生更多主意.

Facilitator is very important to electronic meetings. Due to the scarcity of qualified facilitator and the inherent defects of human facilitator, the research and development of automated facilitator becomes an attractive task. This study figures out the functions supporting electronic brainstorming for idea generation task, and tests those functions in the experiment setting. The user evaluations of those functions are valuable for the design of advanced automated facilitation in the future. Our experiment also shows that group members with automated facilitation support make more comments and produce more ideas than that without automated facilitation support.