医患双方对于医院暴力先兆认知状况的调查

Surveying the doctors and patients' cognition on foreboding hospital violence.

目的:了解医患双方对于医院暴力先兆的认知现状,为预防工作场所暴力提供先兆评估依据。方法:在两家综合性医院抽取患方人群和医方人群,进行关于医院暴力先兆的问卷调查。结果:医务人员沟通技巧差、态度冷漠、未向患方解释病情或预后估计、工作环节出错、用药不合理、医疗费用过高、医务人员推卸责任,病人得不到尊重和重视,这些医院暴力的先兆得到双方认可。结论:医患双方对于医院暴力先兆的认知存在差异,医方对主观过错因素的重视需加强。

Objective：To study the status of doctors and patients＇ cognition on foreboding hospital violence, and provide eval- uation evidence for preventing hospital violence. Methods Medical personnel and patients were sampled from two general hospitals, and being surveyed with questionnaire about cognition on foreboding hospital violence. Results There exist some signs, such as medical personnel＇s poor communication skill and indifferent attitude, no explanation on illness and its prognosis, unreasonable drug use,overhigh medical costs,medical personnel＇s buck -passing and patients being neglected,which have been admitted by both sides. Conclusion There has difference in cognition on foreboding hospital violence between doctors and patients. It is urgent to strengthen medical personnel＇s attention to subjective faults.