期刊文献+

基于IT的服务外包成功的关键影响因素的研究综述 被引量:3

Determinants of Business Process Outsourcing Success:a Literature Review
下载PDF
导出
摘要 在整理大量文献的基础上,探讨外包成功衡量方式的研究,主要从外包关系质量、知识分享、能力和信息技术几个方面对影响因素进行总结,最后对未来的研究方向进行展望。 The paper reviews the measurement of outsourcing success and summarizes its influent factors, such as relation- ship, knowledge sharing, and competence. At last, the paper suggests possible directions for further research.
作者 谢刚 余翔
出处 《科技管理研究》 北大核心 2011年第3期183-186,共4页 Science and Technology Management Research
基金 国家自然科学基金(70671024)
关键词 外包成功 影响因素 外包关系 能力 outsoureing success influent factors relationship competence
  • 相关文献

参考文献20

  • 1LLENWEBER K W, GEWALD H, FRANKE J, et al. Business Process Outsourcing - Eine Nutzen - und Risikenanalyse in der deutschen Bankenbranche [ M ]. Books on Demand, Norderstedt, Germany, 2006.
  • 2GROVER V, CHEON M J, TENG J T C. The Effect of Service Quality and Parntership on the Outsourcing of Information Systems Functions [ J ]. Journal of Management Information Systems, 1996, 12 (4): 89 -116.
  • 3LEE J -N, KIM Y -G. Effect of partnership quality on IS outsourcingsuccess: conceptual framework and empirical validation [ J ]. Journal of Management Information Systems, 1999, 15 (4): 29-61.
  • 4WULLENWEBER K, BEIMBORN D, WEITZEL T, et al. The impact of process standardization on business processoutsourcing success [J]. Inf Syst Front, 2008, 10:211-224.
  • 5WILLCOCKS L, HINDLE J, et al. IT and Business Process Outsourcing: The Knowledge Potential [ J]. Information Systems Management, 2004, Summer: 7 - 15.
  • 6LACITY M C, WILLCOCKS L P. An empirical investigation of Information Technology Sourcing Practices: Lessons from experience [J].1998, MIS Quarterly, 22 (3) : 363 -408.
  • 7LEE J N, MIRANDA S M, KIM Y M. IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success [J]. Information Systems Research. 2004, 15 (2) : 110 - 131.
  • 8GOLES T. The Impact of the Client - Vendor Relationship on Information Systems Outsourcing Success [ R]. The Faculty of Bauer College of Business, University of Houston: Houston, 2001.
  • 9KERN T, WILLCOCKS L P. Exploring relationships in information technology outsourcing: The interaction approach [ J]. European Journal of Information Systems, 2002 ( 11 ) : 3 - 19.
  • 10HUGO G, MARY T, SHAWN A. Managing the Outsourcing Marriage to Achieve Outsourcing Success [ C ]. Proceedings of the 40th Hawaii International Conference on System Seiences , 2007.

同被引文献16

引证文献3

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部