摘要
文章在阐述医院实施战略规划管理的意义和分析国内医院实施战略规划管理现状的基础上，着重介绍了上海市23家三级医院制定”十一五”发展规划、实施战略规划管理的主要做法；归纳总结了引导公益性、提高可操作性和强调服务3方面的特点；以及在提高服务质量和患者满意度、发挥资源优势、提高运行效率、增强可持续发展能力等方面所取得的初步成效。
The paper described the significance of strategic planning and management for hospitals and analyzed the presence practice of such strategic planning and management in the country. It focused on the practices of 23 tertiary hospitals in Shanghai in making and implementing their development plan for the ＂12th Five-year Plan＂; summarized their three characteristics in public benefic guidance, better operability and better services. In addition, it introduced the initial achievements made in enhancing service quality and patient satisfaction, tapping resource potentials, enhancing operation efficiency and sustainable development.
出处
《中华医院管理杂志》
北大核心
2011年第2期85-87,共3页
Chinese Journal of Hospital Administration
关键词
公立医院
战略
规划
管理
Public hospitals
Strategy
Plamaing
Management
