基于灰色模糊理论的病人满意度测评信息系统设计

Design of Patient Satisfaction Evaluation Information System Based on Grey Fuzzy Theory

病人满意度是评价医院服务质量、改进医院工作的重要工具之一,因此,病人满意度测评信息系统就成为医院信息化一个非常重要的方面。但满意度本身存在很多不确定性,为使测评结果更趋于客观和真实,基于灰色模糊理论设计了病人满意度测评信息系统,并介绍了系统的结构、主要功能和采用的数学理论。系统结合灰色关联方法和模糊理论建立综合评价模型,用多层次模糊综合评判方法进行满意度评价,采用等时距GM(1,1)模型进行灰色系统预测。

Patient satisfaction is an important tool of evaluating medical services quality and improving the work of hospital. Patient satisfaction evaluation information system is an extremely important aspect of hospital informationization. However, satisfaction itself is a complex concept, involving much uncertainty. To make the patient satisfaction evaluation information more objective and real, this paper designed patient satisfaction information evaluation system based on grey fuzzy theory and introduced the structure, function and mathematical theory adopted by the system. The system constructed comprehensive evaluation model combining grey correlation method and fuzzy theory, assessed satisfaction using multi-level fuzzy comprehensive evaluation method and adopted equal time interval GM （1,1）model for grey system forecasting,