门诊疑难病会诊流程再造

Complicated Cases consultation process reengineering in outpatient clinic

目的 探讨疑难病会诊模式,优化会诊流程.方法 回顾分析我院493份疑难病会诊病例及传统疑难病会诊模式,发现问题,提出解决方案.结果 对传统疑难病会诊流程再造,开发出疑难病会诊信息系统.结论 传统的疑难病会诊模式难以满足疑难病人就诊特色需求,不利于护士分诊.通过疑难病会诊流程的再造,借助信息系统可以提高护士疑难病分诊水平,提高护理工作效率,优化医院资源配置,满足疑难病病人就医.

Objective To discuss the complicated disease consultation pattern and optimize consultation process. Methods to retrospectively analyze 493 medical records of complicated disease consultation and conventional consultation pattern, try to find problems and rebuild a new way of complicated cases consultations. Results We find the way to reengineer traditional difficult disease consultation process and build consultation process systems on difficult disease. Conclusions The traditional model can not meet the demand of outpatient with difficult and complicated disease, and it is not conducive to nurse triage. The difficult disease consultation process reengineering can help improve the level of nurse triage and work efficiency,optimize the allocation of hospital resources to satisfy outpatients with difficult disease.