新形势下医院信访工作的特点、成因及对策

Analyzing Characteristic, Cause and Strategy on Work Regarding Letters and Visits at Hospitals Under New Situation.

医院信访工作是医院工作的重要组成部分，对促进医院科学发展起着独特的作用。妥善处理医院信访投诉，是构建和谐的医患关系的重要保证。本文从医院信访工作的特点、成因及对策三个方面论述新形势下医院的信访工作，对加强医院信访工作具有积极的现实意义。

Work regarding letters and visits has played an important role in hospital works, which has a special effect on promoting hospital development. Properly dealing with letters and visits from the people, is the important guarantee of the harmonious relationship between patients and doctors. It is a positive practical significance that this article, from three respects of characteristic, cause and strategy, states the work regarding letters and visits.