摘要
目的:探讨规范化护理服务对护理质量及患者满意度的影响。方法:在科室推行规范化护理服务:规范护士的职业形象、规范护士服务用语、规范护理流程、规范技术操作流程、规范健康教育。结果:开展规范化护理服务后患者满意度明显提高。结论:规范化护理服务可以提高护理质量,提升患者满意度,树立护理服务品牌。
objective:To evaluate the effect of standardized service on the satisfaction of the patients.Methods:To carry out standardized service in my department,which includes:standardized image of nurses,standardized terms of nurses,standardized nursing processes,standardized technical operation processes,standardized healthy educations and so on.Results:After carrying out the standardized service,the satisfaction of the patients have improved obviously.Conclusion:Standardized services can help to improve qualities of nursing services,enhance satisfaction of the patients and form the service brand.
出处
《中国民族民间医药》
2011年第3期159-160,共2页
Chinese Journal of Ethnomedicine and Ethnopharmacy
关键词
规范化
护理服务
患者满意度
standardization
nursing service
satisfaction of the patients