摘要
论述了如何在神华宁煤集团信息化运行维护中引入基于ITIL的IT服务管理方法,设计适合神华宁煤集团IT运维管理的流程和方法,以提高系统的管理效率和IT部门的服务质量来满足各业务部门的需要,保证集团信息化系统的稳定运行。
The article expounds on how to Shenhua Ningxia coal group informatization operation and maintenance, IT introduced based on ITIL service management methods, design for Shenhua Ningxia coal group IT operation and maintenance management process and method, in order to improve the system of management efficiency and IT department of service quality to meet the needs of various business department, guarantee the stable operation of the group informatization system.
出处
《神华科技》
2011年第1期23-26,共4页
Shenhua Science and Technology
关键词
ITIL
ITSM
IT服务管理
IT Infrastructure Library
IT Service Management
IT Service Management
