浅谈云计算在客户关系管理中的应用

Discussion on the Application of Cloud Computing in Customer Relationship Management

近年来,云计算作为一种迅速发展的信息技术已应用在国内外诸多领域,对于客户关系管理而言,云计算的诞生对于客户关系管理带来了机遇和挑战。在介绍云计算基本原理及发展概述的基础上,探讨云计算技术对电信行业客户关系管理的影响,以及云计算技术应用于客户关系管理时需要重点关注的问题。

In recent years,cloud computing as a rapidly developing information technology has been applied in many fields at home and abroad.For the purposes of customer relationship management,the birth of cloud computing has brought customer relationship management opportunities and challenges.Describes the impact of cloud computing technology to the telecommunications industry customer relationship management,on the basis of the development of cloud computing and an overview of the basic principles.And the issue that cloud computing technology in customer relationship management need to focus on.