博弈论在关系冲突管理中的运用

The Application of Game Theory in Relationship Conflict Management

在工作团队中,由于成员个体差异,或多或少存在关系冲突.在关系冲突中,如果成员陷入人际斗争而忽略工作,会导致团队绩效下降.如果理性回避关系冲突,专注工作,则不会破坏团队绩效.基于理性经济入假设,利用博弈论的完全信息静态博弈模型探索关系冲突中团队成员的各种行动战略及对应的效用函数,并预测在何种条件下,博弈达到混合战略纳什均衡时成员的行动战略都是回避关系冲突.基于研究结果从三个方面提出管理对策抑制关系冲突对团队绩效的负面影响.

In work teams, individual differences among team members should trigger relationship conflict. If team members in relationship conflict emerge into interpersonal attack and ignore task per se, team performance will drop off. Based on the assumption of rational person, this study adopted game theory to identify various strategies responding to relation- ship conflict and predict team members＇ strategies in the condition of mixed strategy Nash Equilibrium. According to the research finding, we proposed managerial countermeasures to inhibit the negative effects of relationship conflict on team performance.