摘要
在研究了目前客户知识分类现状的基础上,引入关键知识识别(CKR)模型,并对CKR模拟进行改进,克服了原CKR模型只在单一目标下进行知识分类的局限,改进的CKR模型以企业与顾客"双赢"为理念,实现双目标下客户知识的分类.
After researching the present situation of customer knowledge classification,the crucial knowledge requirement（CKR） model was introduced,which was improved and could solve the problem of original CKR model that could only classify knowledge under a single goal.The improved CKR model had the ideal of double win of enterprise and customer,and could achieve the customer knowledge classification under double goals.
出处
《福建农林大学学报（自然科学版）》
CSCD
北大核心
2011年第1期97-100,共4页
Journal of Fujian Agriculture and Forestry University:Natural Science Edition
基金
国家自然科学基金资助项目(70971020)
关键词
知识管理
客户知识分类
知识识别(CKR)
knowledge management
customer knowledge classification
crucial knowledge requirement（CKR）
