关于民办高校图书馆读者信息服务质量保障的思考

Considerations about the Readers'Information Service Quality Guarantee in Private University Library

阐述了民办高校图书馆读者信息服务质量保障的社会发展必然性,介绍了国内外民办高校图书馆读者服务全面质量管理的含义和民办高校图书馆读者信息建设中存在的不足,论述了民办高校图书馆读者信息服务质量保障的评价标准和构建读者信息服务质量保障体系的具体措施。

This paper expounds the social development necessity of readers＇information service quality guarantee in private university library,Introduces the connotations of total quality control of reader service of domestic and foreign private university libraries and some shortages in the reader information construction in private university library,and discusses the standards for evaluating readers＇information service quality guarantee in private university library and some concrete measures for constructing the readers＇information service quality guaranteeing system.