上海市综合门诊部医疗质量评估指标体系的研究

Study on the assessment indicators of medical care quality in polyclinics in Shanghai

通过文献评阅、小型医疗机构典型调查、专家咨询法,从基础质量、环节质量和终末质量3个维度研究设计了综合门诊部医疗质量评估指标体系。评价内容涉及人员资质、医务管理、门诊临床诊疗质量与药品安全、诊疗服务、护理质量、医技质量、院内感染控制、医疗事故与投诉、病人满意度。

Through literature review,survey of polyclinics in Shanghai and expert consultation,the authors designed a set of assessment indicators of medical care quality for polyclinics in Shanghai.The indicators were used to assess the structure quality,process quality,and outcome quality of medical care in polyclinics,including assessment of personnel profile,medical care management,medical quality and drug safety,service quality,nursing quality,quality in tests and examination,nosocomial infection control,malpractice and complaints,patient satisfaction.