大型综合性医院提高预约门诊率方式方法的研究

Research on approaches for improving outpatient registration reservation rate in large general hospital

目的:通过对某大型综合性医院预约门诊现状进行调查分析,发现预约门诊率低的症结所在,提出更加合理的门诊预约挂号方法。方法:采用问卷调查法随机获取挂号患者的各项资料信息;通过医院HIS系统及预约网络系统获得全院全部预约挂号及总体挂号数据。用Excel 2003对数据进行对比比较。结果:预约号投放比例小、预约挂号相关信息覆盖面窄、患者的挂号习惯问题、预约就诊者首选专家号等是造成预约挂号率低的客观因素。结论:有效的预约就诊宣传、多元化的预约就诊方式、预约患者优先就诊以及分时段预约挂号等是提高预约就诊的有效手段。

Objectives： To found the crux of the problem of the low reservation rate of outpatient service by the analysis the large general hospital reservation status survey and thus make more rational methods of out-patient preregistration. Methods： A questionnaire random given to registered patients to get various information; total registered data were got through HIS system and hospital appointments network system for all hospital preregistration. Microsoft Office Excel 2003 was used to comparative data. Results： The small proportion of appointment, narrow preregistration information coverage, patients registered habits, hooking clients preferred expert, were the objective factors of low booking rate of preregistration. Conclusions： A valid booking visit publicity, diversified reservation service, booking priority treatment in patients with and segmented sub-period reservation are maybe effective means for increasing rate of preregistration.