医护合作的沟通方法在ICU预防医疗纠纷中的实践与体会

Practice and experience on doctor and nurse cooperative communication with patient to prevent medical dispute in ICU

目的:探索一种能够减少医院重症监护室(ICU)医疗投诉发生的沟通方法。方法:将2007年6月～2009年6月入住浙江省人民医院ICU的患者作为研究对象,第1阶段为2007年6～2008年5月采用传统的沟通方法作为对照组;第2阶段为2008年6月～2009年6月实行医护合作的沟通方法作为实验组进行比较。结果:采取医护合作的沟通方法后,患者及其家属的满意度提高,投诉纠纷大大减少(P<0.01)。结论:在ICU进行医护合作的沟通方法能有效预防医疗纠纷的发生。

Objectives： To explore an approach to decrease complain in ICU service. Methods： Patient who admitted in ICU in June, 2007 to June, 2009 were selected as research samples. Patient admitted during June, 2007 to May, 2008 was set as the control group, who admitted during June, 2008 to June, 2009 as the treatment group. Results： After implementing doctor and nurse cooperative communication with patient, satisfaction rate has been increased and complain has been heavily deceased（P 〈 0.01）. Conclusions： doctor and nurse cooperative communication with patient can effectively prevent medical dispute in ICU.