倾听在有效沟通中的重要性及其运用

Importance and Utilization of Attentive Listening in Effective Communications

沟通不仅是人与人之间传达思想观念、沟通感情的过程,也是人们消除误解和分歧,达成共识的过程。只有达成共识,并能被正确理解和执行的沟通才是有效的。要做到有效的沟通,倾听他人意见、需求或看法就显得很有必要。但在现实生活中,很多人喜欢说,却不耐心听,造成了许多沟通障碍。好的倾听者,用耳听内容,更用心"听"情感,倾听在有效沟通中意义重大。

Communication is not only the process for people to express their opinions and emotions,but also the way for people to get to the common ground by eliminating the misunderstanding and differences.The effective communication can be done only when people understand each other and operate correctly.It is therefore necessary for people to listen to other＇s suggestions and advice when they want to have effective communications.But in reality,many people prefer talking to listening,and that could cause many impediments.The good listener should be the one who not only listens to the contents of the conversation,but also feels the emotions and feelings of the speakers.Listening attentively means a lot in effective communications.