摘要
在现代医院管理中,应从人性化服务语言行为、人性化服务制度、人性化服务医疗流程和人性化服务环境设施等四个方面建立人性化服务,让病人、家属感到人文关怀,具有一种温馨感、亲情感和家庭感,才能在激烈的竞争中立于不败之地,在飞速变化的时代浪潮中不被淘汰掉。
In modern hospital management,The construction of human service should be taken in terms of language practice,service system,medical procedures and environmental facilities so that Patients and their families can enjoy human care,warmness, and family love there.Only in this way can the hospital survive and win in the tense competition without being eliminated by market in this rapidly changing world.
出处
《科教导刊》
2011年第2期79-80,共2页
The Guide Of Science & Education
关键词
医院
人性化
服务
构建
hospital
human service
construction
