1Bhawuk, D.P.S. (2007). Intercultural sensitiv-ity: development goal for the young internationalists. AFS Intercuitural Programs, Inc.2007 (9):78-89.
2Chen, G. M., and Starosta, W, J. (1997). A review of the concept of intereultural sensitivity. Human Communication, 1:1-16.
3Chen, G. M., and Starosta, W. J. (2000). The development and validation of the intercultural communication sensitivity scale. Human Communication, 3:1-15,.
4Fritz, W., M?llenberg, A., and Chen, G. M. (2002). Measuring intercultural sensitivity in different cultural context. Intercultural Communication Studies, 11: 165-176.
5Rahim, M.A. (2001). Managing Conflict in Organizations, Quorum Books, Westport, CT.
