供电企业供电服务能力指数研究

Study on the Capacity Index of Power Service Enterprises

以服务蓝图理论为基础,以更好的实现供电公司对外承诺的目标及构建核心竞争力为目的,结合国家电网公司颁布的《国家电网公司供电服务品质评价管理办法(试行)》,构建了供电服务能力评价指标体系,最后以某供电企业为例,解释说明了服务能力指数的生产过程。

Basing on the service blueprint theory,inflecting the degree of enterprise to do a better service commitment when set up the core competence,and combining with the electricity service quality evaluation administration by SGCC（test）carried out by SGCC,this paper introduces an index system of service capacity reference.Then we take a power service company as an example to illustrate the calculating steps of capacity index.