人性化护理在维和二级医院健康体检中的应用

The application of humanistic care during physical examination in 2-grade peace-keeping hospitals

目的探讨人性化护理在维和二级医院健康体检中的应用与效果。方法营造优美、舒适的体检环境,针对不同语言、文化、宗教信仰、民族习惯、生活方式、道德观念的体检者,设计不同的服务套餐,并把体检护理流程化,提供体检前、中、后人性化护理。结果检查中未出现漏项、差错和医疗纠纷,体检满意度为100.00%。结论开展人性化护理可以提高维和医院健康体检服务质量。

Objective To explore the effects of humanistic care applied in the course of physical examination in 2 - grade peace - keeping hospitals. Methods A beautiful and comfortable environment was created and different service packages were designed according to the different languages, culture, religious beliefs, ethnic habits,lifestyles and morals of physical examination. The nursing flow of physical examination had a standardized process, and humanistic care was provided before, during and after the physical examinators. Results There was no omissions of examination items, errors, and medical disputes occurred. The degree of service satisfaction was 100. 00%. Conclusion Humanistic care can improve the quality of service in the physical examination of peace - keeping hospitals.