城市公共部门知识管理实证研究

Empirical Research on Knowledge Management of Urban Public Sectors——A Case Study of Shanghai

相对于成熟的企业知识管理来说,城市公共部门知识管理实践具有重要意义,运用结构方程模型和数理统计方法重点对上海市公共部门知识管理进行调查的实证研究表明:城市公共部门中开放型的组织文化对知识交流、知识共享和组织学习有正向影响;城市公共部门的知识管理实施将对公共部门组织管理领域、业务流程领域、创新实践领域、公众服务领域、人力资源管理领域等5个领域有明显的改进作用,结论为推动我国城市公共部门知识管理提供现实性的理论借鉴。

By contrast to mature development of enter- prise knowledge management, knowledge management of urban public sector is more important. The empirical research on public sector knowledge management in Shanghai applying structural e- quation modeling and statistical method shows that： open organi- zation culture has positive effects on knowledge communication, knowledge sharing and organizational learning; urban public sec- tor knowledge management implement in public sector organiza- tion has significant enhancement on management, business process, innovation, public service and human resource areas. These conclusions promote realistic references to urban public sector knowledge management.