摘要
对客户服务中心这种全新的服务方式进行了较为全面的介绍，描述了客户服务中心的系统构成、计算机及其通信系统的软硬件配置以及客户服务中心在邮电行业中的应用前景。
It gives a full introduction to the client service center-a novel serving way, describes the systemconfiguration of client service center, software and hardware configuragtion Of computer and its communicationsystem as well as the prospect of its application to posts and telecommunications industry.
出处
《邮电设计技术》
1999年第11期26-29,共4页
Designing Techniques of Posts and Telecommunications
关键词
客户服务中心
计算机
服务器
邮电行业
Client service center Computer Server Computer telephone integration
