俄罗斯图书馆虚拟咨询服务研究

Research on Virtual Reference Service in Russian Public Libraries

"公共图书馆虚拟信息咨询服务"是俄罗斯专门信息咨询性网站提供的项目,它具有全国图书馆的合作性,咨询服务对象和咨询内容具有公众性。揭示和探讨虚拟咨询服务模式的形成、服务内容、服务特色与服务方式,以全面展现俄罗斯虚拟咨询服务的整体发展状况和水平,在此基础上,分析和总结俄罗斯虚拟咨询服务的6个特点。

＂ Virtual Reference Information Service of Russian Public Libraries＂ is a service provided by Russian Special Information Library. It is a nation-wide cooperative project providing services to the public. This paper introduced the virtual reference service in Russia and analyzed the formation resources, service characteristics, service bodies of virtual reference service. In this way, the paper showed the whole development status of Russian virtual reference service. On this basis, it summarized six characteristics of Russian virtual reference service.