新时代外包呼叫中心的组网方案和节能减排

Networking and Energy Reduction of Epiboly Call Center in the New Era

阐述了新时代外包呼叫中心的建设原则,对比了传统的呼叫中心和"绿色座席"的组网方案,根据现网实际数据,客观地分析了"绿色座席"能达到的节能指标。

This paper explains the construction principles of the Epiboly Call Center in the new era,contrasts the network between the traditional call center and ＂Green Customer Service Representative＂,and analyzes the targets of ＂Green Customer Service Representative＂ on the basis of the realistic data about the current network.